rvip5 Privacy
Policy

This Privacy Policy ("Policy") is issued by rvip5 ("rvip5", "we", "us", "our"), the operator of the online gaming platform accessible at https://rvip5.club. This Policy applies to all personal data collected from individuals who visit, register on, or otherwise interact with the rvip5 platform, including members who are residents of Indonesia.

By creating an account on rvip5, accessing our website, or using any of our services — including sports betting, live casino games, slot games, togel (Indonesia's traditional numbers lottery) draws, crash games, and online bingo — you acknowledge that you have read, understood, and agreed to the practices described in this Policy.

This Policy should be read together with our Terms & Conditions and our Responsible Gaming policy, both of which form part of the overall agreement between you and rvip5.

rvip5 collects the following categories of personal data in connection with the provision of its services:

We do not intentionally collect sensitive special-category data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where a government-issued identity document incidentally discloses such information as part of a mandatory KYC submission.

rvip5 collects personal data through the following channels:

• Direct submission: Information you provide when you register an account, complete the KYC verification process, make a deposit or withdrawal request, contact our support team, or participate in a promotion.
• Automated technologies: Technical data (IP address, device fingerprint, session logs) that is automatically recorded by our servers and analytics systems each time you visit or interact with the rvip5 platform.
• Cookies and tracking technologies: Data collected via cookies, pixel tags, and similar technologies placed on your device when you browse the platform. See Clause 7 for full details.
• Third-party payment processors: Confirmation data returned by Indonesian banks (BCA, BRI, BNI, Mandiri, BSI, CIMB Niaga, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) after a deposit or withdrawal transaction is processed.
• Game providers: Aggregate gaming activity data returned by third-party game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Spribe) confirming game session outcomes, RTP results, and bet history.
• Fraud detection services: Risk-scoring data generated by our licensed fraud-detection and anti-money-laundering (AML) service providers in connection with account verification and unusual transaction monitoring.

rvip5 uses the personal data described in Clause 2 for the following purposes:

• Account management: To create, maintain, and administer your rvip5 member account, including processing your registration, verifying your eligibility (21+ and Indonesia resident), and managing your login credentials securely.
• Service delivery: To provide access to all games and betting markets on the platform, process your deposits and withdrawals in IDR, credit bonus balances, and maintain accurate account balance records.
• Identity verification (KYC): To verify your identity and age as required by our international gaming licence, and to prevent underage gambling and fraudulent account activity.
• Customer support: To respond to your queries, complaints, and support requests submitted via live chat, WhatsApp (+62 811 0000 5777), or email, including during Idul Fitri, Nyepi, and all Indonesian public holidays when our 24/7 support team remains available.
• Responsible gaming: To monitor gaming activity for signs of problem gambling behaviour, enforce deposit limits and self-exclusion restrictions you have activated, and comply with our responsible gaming obligations. See our Responsible Gaming page for details.
• Fraud prevention and AML compliance: To detect, investigate, and prevent fraudulent transactions, bonus abuse, multi-accounting, money laundering, and other prohibited activities as defined in our Terms & Conditions.
• Personalisation: To tailor your experience on the platform, including displaying game recommendations, promotional offers (such as Ramadhan reload bonuses or Indonesian Independence Day promotions), and relevant content based on your gaming preferences.
• Marketing communications: To send you promotional emails, WhatsApp notifications, or in-platform messages about bonuses and offers — but only where you have opted in to marketing communications. You may withdraw consent at any time by contacting support or updating your account preferences.
• Legal and regulatory compliance: To comply with applicable laws, respond to lawful requests from regulatory authorities, and enforce our Terms & Conditions and this Privacy Policy.
• Platform improvement: To analyse aggregated, anonymised usage data to improve the performance, security, and usability of the rvip5 platform.

rvip5 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing that is necessary to perform our contract with you — the Terms & Conditions you accepted upon registration. This covers account management, payment processing, game delivery, and customer support.
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including KYC identity verification, AML transaction monitoring, and responsible gaming obligations imposed by our operating licence.
• Legitimate interests: Processing necessary for rvip5's legitimate business interests — including fraud prevention, platform security, and analytics — where those interests are not overridden by your data rights.
• Consent: Processing based on your freely given, specific, and informed consent — specifically for optional marketing communications. You have the right to withdraw consent at any time without affecting the lawfulness of any processing carried out prior to withdrawal.

rvip5 does not sell your personal data. We share personal data only in the circumstances described below, and only to the extent strictly necessary for each purpose:

• Payment service providers: Your financial data is shared with Indonesian banks (BCA, BRI, BNI, Mandiri, BSI, CIMB Niaga, Bank Permata) and e-wallet operators (OVO, DANA, GoPay, ShopeePay, LinkAja) solely to process your deposit and withdrawal transactions.
• KYC and identity verification providers: Your identity documents and verification data may be processed by licensed third-party KYC service providers on our behalf, under strict data processing agreements, to confirm your identity and age.
• Game studios and content providers: Limited account and session data is shared with licensed game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Pocket Games Soft, and Spribe) to enable gameplay, maintain game session integrity, and return results.
• Fraud prevention and AML service providers: Technical and transaction data may be processed by specialist fraud-detection and anti-money-laundering service providers to protect the platform and its members from financial crime.
• IT infrastructure and hosting providers: Personal data is stored on secure servers managed by our cloud infrastructure providers, who are bound by contractual data protection obligations.
• Regulatory and law enforcement authorities: rvip5 may disclose personal data to governmental authorities, law enforcement agencies, or our licensing authority where required to do so by a lawful order, court order, or regulatory requirement. rvip5 will not disclose more data than is strictly required by the relevant legal obligation.
• Business transfers: In the event that rvip5 undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity, subject to equivalent data protection commitments.

rvip5 uses cookies and similar tracking technologies on its platform. A cookie is a small text file placed on your device by a website server. The following categories of cookies are used:

You may manage or disable non-essential cookies at any time through your browser's privacy or cookie settings. Please note that disabling certain categories of cookies may affect the performance of some platform features. rvip5 does not use third-party advertising cookies or cross-site tracking pixels.

rvip5 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Active account data: Retained for the lifetime of your active rvip5 account, plus a minimum of five (5) years following permanent account closure, to satisfy AML record-keeping requirements.
• KYC identity documents: Retained for a minimum of five (5) years from the date of submission, as required by our international gaming licence's AML compliance obligations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with standard financial record-keeping requirements.
• Customer support communications: Retained for three (3) years from the date of the final communication in each support interaction.
• Marketing consent records: Retained for the duration of your consent plus three (3) years, to demonstrate compliance with consent obligations.
• Technical/server logs: Retained for a maximum of 12 months, after which they are automatically purged or anonymised.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with our internal data disposal procedures.

rvip5 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption on all data transmissions between your browser or app and rvip5 servers.
• One-way password hashing using industry-standard cryptographic algorithms — your plain-text password is never stored.
• Role-based access controls restricting access to personal data to only those rvip5 staff and service providers who require it to perform their specific job function.
• Firewalls and intrusion detection systems continuously monitoring for suspicious network activity and unauthorised access attempts.
• Regular security audits and penetration testing conducted by qualified third-party security professionals to identify and remediate vulnerabilities.
• PCI-DSS compliance for all payment data handling processes involving card payments and digital wallet transactions.

Subject to applicable law and certain limited exceptions, you have the following rights with respect to the personal data rvip5 holds about you:

• Right of access: You may request a copy of the personal data we hold about you, together with information about how it is processed. We will provide this within 30 days of a verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Account details such as email address and mobile number can be updated directly via your account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (for consent-based processing), or where processing was unlawful. This right is subject to our legal retention obligations — for example, we cannot delete KYC or transaction records before the mandatory five-year retention period expires.
• Right to restriction of processing: You may request that we restrict processing of your personal data in certain circumstances, such as while a correction request is pending.
• Right to data portability: Where processing is based on your consent or contractual necessity, you may request that we provide your personal data in a structured, machine-readable format.
• Right to object: You have the right to object to processing of your personal data where that processing is based on legitimate interests, including profiling for game personalisation and marketing.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, contact the rvip5 Data Privacy team via the details set out in Clause 15. We will acknowledge your request within five (5) business days and provide a substantive response within 30 calendar days. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you accordingly.

The rvip5 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the account registration process, and KYC verification confirms the age of all members prior to first withdrawal.

If rvip5 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and permanently close the associated account. If you believe that a person under 21 has registered an account on rvip5, please notify our support team immediately.

As an internationally licensed gaming platform, rvip5 may store and process personal data on servers located outside Indonesia. Where personal data is transferred to a jurisdiction that does not offer an equivalent level of data protection to that available in Indonesia, rvip5 will implement appropriate safeguards to protect your data, which may include:

• Standard contractual clauses approved by the relevant data protection authority, incorporated into agreements with the recipient entity.
• Binding corporate rules where transfers occur within the rvip5 group of companies.
• Certification schemes or codes of conduct recognised under applicable data protection law.

By using the rvip5 platform, you acknowledge and consent to the transfer of your personal data to servers and processors located outside Indonesia, subject to the safeguards described above.

The rvip5 platform may contain references to or integrations with third-party services, including game studios (e.g., Pragmatic Play, Evolution Gaming), payment processors (e.g., BCA, OVO, DANA), and analytics tools. When you interact with a third-party game or payment interface embedded within the rvip5 platform, that third party may independently collect data about your interaction in accordance with its own privacy policy.

rvip5 is not responsible for the privacy practices of third-party service providers once data leaves our direct control. We encourage you to review the privacy policies of any third-party providers whose services you use in connection with your rvip5 account.

rvip5 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When a material change is made, we will notify registered members by:

• Sending a notification to the email address registered on your account, or
• Displaying a prominent notice within the platform upon your next login.

The revised Policy will display an updated "Last Revised" date at the top of this page. Your continued use of the rvip5 platform following publication of a revised Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you must cease using the platform and contact our support team to close your account.

If you have any questions, concerns, or formal requests relating to this Privacy Policy or to the personal data rvip5 holds about you, please contact our support team through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• WhatsApp: +62 811 0000 5777 (plain text — not a clickable link)
• Live Chat: Available 00:00 – 24:00 WIB, every day of the year, via the chat widget on the rvip5 platform.

For formal data rights requests (access, rectification, erasure, portability, or objection as described in Clause 10), please mark your communication clearly as a "Data Rights Request" and include your registered account username and the email address associated with your rvip5 account. We will acknowledge your request within five (5) business days.

Our support team includes native Indonesian-speaking agents available around the clock — including during Idul Fitri, Nyepi, Ramadhan, and all Indonesian public holidays — to assist you with any privacy-related query.